FAQs
Does Samsung offer free shipping?
Yes, Samsung offers free standard shipping on most orders, with no minimum spend. So the price that you see on the product page is the one that you'll pay - happy days!
How long does Samsung shipping take?
Free standard shipping normally takes between 1-5 days to arrive. Samsung also offers expedited shipping for $12, which takes 2 business days, or express shipping for $19, which takes 1 business day. Expedited and express shipping is not available for home appliance deliveries but you can schedule your appliance to be shipped within 3 days of purchase for free.
Can I collect my Samsung order in-store?
Yes, Samsung has a handy in-store pickup option where you can collect your order from a Samsung Experience Store free of charge. You’ll get notified when the order is ready to collect, this usually takes between 3-4 hours. When you go to collect, bring your order number and a valid government-issued photo ID. Samsung will hold your order for 5 days in-store.
What is Samsung's returns policy?
For orders placed through the Shop App or Samsung's website then you have 15 days to request a return or 30 days for POWERBots and Vacuums. You'll then have another 15 days to print your Return Shipping label and mail your items.
How do I contact Samsung customer service?
To get in touch with Samsung customer support, you can start a live chat on the website. The conversation begins with an automated assistant who will try to help with your query and if unable to will put you in contact with a member of staff.
Hints and Tips
Shop offers: Samsung has a dedicated ‘Offers’ page, which, as the name suggests, is full of the latest deals on Samsung products. This includes discounts on Galaxy Earbuds, Galaxy Watches, TVs, fridges, ovens, washing machines, and phones.
Samsung Rewards: If you’re a regular shopper at Samsung, it’s worth signing up for the free loyalty program, Samsung Rewards. When you become a member, you get reward points for every purchase you make that can later be used towards lowering the cost of a future purchase.
Student & Education Discount: Students can save a bunch of money on Samsung products with the Education Offers Program. The offers change regularly, but the discount is always up to 30% off. Head to the Education Offers Program page to find out what discounts are available right now.
Military & First Responder Discount: Samsung offers up to 30% off selected products for the Military and First Responders. The offers change regularly, and to find out what you can buy right now, head to either the Military Offers Program page or the First Responder Offers Program page.
How to use your Samsung Promo codes
1. Browse through our list of Samsung promo codes, we regularly update this list with the latest deals.
2. Once you’ve found the offer you want to use, click on the ‘Get Code’ button underneath the offer. A pop-out box will appear, showing the code and opening a tab on the Samsung website.
3. Copy the code by clicking on the ‘Copy’ button in the pop-out box. Time to do your shopping.
4. Once you have everything, head to the checkout.
5. On the checkout page, under the ‘Order Summary’ section, you'll find the section ‘Enter Promo/Referral Code(s) Here?’, this is where you paste the code in.
6. Click ‘Apply’ and the discount will be taken off the order.
How we source coupon codes
All the codes you see on PC Gamer have been sourced by our dedicated coupons team. Using our affiliate networks, partnerships with brands, and the world wide web, we track down the latest and best coupon codes and ways to save on your online orders. Our pages are updated multiple times a week, and our commercial team also uses their connections to negotiate exclusive codes with big name brands, so you can find all the best available codes and promotions listed in one place.
How we test coupon codes
To ensure that every code you see is ready to use, our team tests each one before uploading it to a page. Whether it's for free shipping, a multibuy offer, a student discount, or savings in the sales, we check that the code can be applied at the checkout and works as described. We don’t include any one-time or user-specific codes, so you haven’t got to worry about anyone else beating you to the punch, and you’ll find codes for products across all kinds of categories.
We also include all the information about a coupon, such as terms and conditions and the expiry date, on the page below the offer description. Simply click ‘Terms & Conditions’ and you’ll expand the code box, where you’ll be able to read any specific instructions or requirements associated with your chosen coupon. We do our best to update this information whenever any changes are made, with each page checked at least twice a week.
What to do if a coupon code doesn’t work
Despite our best efforts, sometimes coupons won’t work as expected. Expiry dates and terms and conditions can be changed by the retailer, or the code may simply no longer be accepted. Should you run into any issues, don’t worry - our customer service team is available to offer support.
The first port of call should always be to check the coupon’s terms and conditions to make sure you meet all requirements. Codes may be product-specific (i.e. 5% off gaming laptops), require a minimum order value (i.e. when you spend $50 or more), or need you to verify your status (i.e. verify with a valid military email address). Click the ‘terms & conditions’ text below the ‘Get Code’ button to view all available information.
If you’re still having issues once you’ve confirmed that you meet the necessary requirements, you can get in touch with our team by sending an email to coupons.pcgamer@futurenet.com. Include a summary of which code you tried to use, where you found it, and what went wrong, and we’ll reply as soon as we can to help out.
How we make money
PC Gamer earns money from its coupon pages through a commission model. We have deals in place with every retailer that has a corresponding coupon page on our site. When you shop with one of these retailers and use one of our codes to get a discount, the brand will pay us a percentage of the final order total in commission.
Using this model means that redeeming a discount through PC Gamer never costs you a thing. We don’t charge any fees to apply a code, and all our money is made directly from retailers, not our audience. You’ll only ever pay for the products or services you buy, with lower prices just as they’re described on the page.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
