Neither the HTC Vive nor the Oculus Rift have had buttery launches. The latter was hit by component shortage, while the Vive is mired in payment processing and shipping issues. HTC has stepped in to address the matter, acknowledging its own inconsistency in communicating with customers.
In some instances there was a balls-up with shipping. Customers who paid for express delivery received economy instead. All those affected will be refunded the difference within 5-10 business days of shipment.
Still more reassuring, HTC claims that there are currently no shipping delays. Your order will be sent in the month originally promised.
