FAQs
Are HTC VIVE headsets good?
We’ve reviewed the HTC Vive Pro 2 here at PC Gamer and we have to say, we highly recommend it. It’s a premium VR headset so it’s not cheap, but it provides jaw-dropping visuals and super-precise tracking - it’s worth considering if you have the money to invest. The HTC Vive Pro made it onto our best VR headset guide alongside the HTC Vive Cosmos Elite, which we also love. Read our full reviews for more details.
What does HTC VIVE sell other than headsets?
HTC VIVE sells VR headset accessories to go alongside your headset, including wireless adaptors, facial trackers, hygiene masks and controllers, you can find all that’s available in the ‘VIVE Accessories’ section of the website.
Can I track the progress of my order?
Yes, you can. You can track your order's progress in the Support Center section of the HTC website. You'll need to enter your Order ID and your email address or zip code if yo u don't have an account to track your order. If you do have an account, you can find your tracking information just by logging in.
How do I contact HTC customer service?
If you’re looking to contact the team in regard to VIVE products, make sure you’re on the VIVE website and not the HTC one. You can either contact them through the live chat function, which is open Monday to Friday from 09:00-22:00 ET and from 11:00-22:00 ET Saturdays and Sundays. If you’re contacting out of hours you can also submit a request form on the website.
Do HTC VIVE headsets come with a warranty?
Yes for added peace of mind, HTC VIVE headsets come with a warranty, and the length of the warranty depends on the product. Some headset accessories also come with a warranty. To find out the specifics, head to the ‘Warranty’ page on the VIVE website.
What is the HTC VIVE returns policy?
HTC offers a 14-day return policy on physical VIVE products from when you’ve received your order. Bear in mind that shipping costs are not included in the refund, and the items must be in brand-new condition when returned. To start a return, you need to contact the customer service team. Digital products are non-refundable unless it’s a pre-order and you haven’t received it.
Hints and tips
Newsletter sign-ups: If you want to stay in the know, and find out about the latest news, offers, and product releases, it’s worth signing up for the HTC, VIVE, and VIVEPORT newsletters.
Shop during seasonal sales: You’ll sometimes find HTC VIVE headsets and accessories with discounts during Black Friday at third-party retailers so it’s worth checking them out around the big day. For example, the Vive Cosmos headset had $100 off at Amazon during Black Friday 2020.
Free games: HTC’s VIVEPORT has some free PC VR games for you to enjoy. Just go to the ‘Games & Apps’ section of the VIVEPORT website to see what freebies you can bag!
Send in your old device: Trade in your old device and save on your next purchase. You can easily get a quote for your device by visiting the HTC website.
How to use HTC promo codes
1. Check out our latest HTC coupon codes - we update this page regularly with the latest offers for you to redeem.
2. When you’ve found the offer you’d like to use, click the ‘Get Code’ button which can be found underneath the offer. This will make a pop-out box appear, showing the coupon code. A tab will also open on the HTC website. To copy the code, click the ‘Copy’ button in the pop-out box. Then head to the website.
3. Now it’s time to shop! Once you have all your goodies, head to the checkout. Paste the code in the ‘Enter discount code’ box and click ‘Apply Discount’.
