FAQs
Are HTC VIVE headsets good?
We’ve reviewed the HTC Vive Pro 2 here at PC Gamer and we have to say, we highly recommend it. It’s a premium VR headset so it’s not cheap, but it provides jaw-dropping visuals and super-precise tracking - it’s worth considering if you have the money to invest. The HTC Vive Pro made it onto our best VR headset guide alongside the HTC Vive Cosmos Elite, which we also love. Read our full reviews for more details.
What does HTC VIVE sell other than headsets?
HTC VIVE sells VR headset accessories to go alongside your headset, including wireless adaptors, facial trackers, hygiene masks and controllers, you can find all that’s available in the ‘VIVE Accessories’ section of the website.
Do HTC VIVE headsets come with a warranty?
Yes for added peace of mind, HTC VIVE headsets come with a warranty, and the length of the warranty depends on the product. Some headset accessories also come with a warranty. To find out the specifics, head to the ‘Warranty’ page on the VIVE website.
Can I track the progress of my order?
Yes, you can. You can track your order's progress in the Support Center section of the HTC website. You'll need to enter your Order ID and your email address or zip code if yo u don't have an account to track your order. If you do have an account, you can find your tracking information just by logging in.
What is the HTC VIVE returns policy?
HTC offers a 14-day return policy on physical VIVE products from when you’ve received your order. Bear in mind that shipping costs are not included in the refund, and the items must be in brand-new condition when returned. To start a return, you need to contact the customer service team. Digital products are non-refundable unless it’s a pre-order and you haven’t received it.
How do I contact HTC customer service?
If you’re looking to contact the team in regard to VIVE products, make sure you’re on the VIVE website and not the HTC one. You can either contact them through the live chat function, which is open Monday to Friday from 09:00-22:00 ET and from 11:00-22:00 ET Saturdays and Sundays. If you’re contacting out of hours you can also submit a request form on the website.
Hints and tips
Newsletter sign-ups: If you want to stay in the know, and find out about the latest news, offers, and product releases, it’s worth signing up for the HTC, VIVE, and VIVEPORT newsletters.
Shop during seasonal sales: You’ll sometimes find HTC VIVE headsets and accessories with discounts during Black Friday at third-party retailers so it’s worth checking them out around the big day. For example, the Vive Cosmos headset had $100 off at Amazon during Black Friday 2020.
Free games: HTC’s VIVEPORT has some free PC VR games for you to enjoy. Just go to the ‘Games & Apps’ section of the VIVEPORT website to see what freebies you can bag!
Send in your old device: Trade in your old device and save on your next purchase. You can easily get a quote for your device by visiting the HTC website.
How to use HTC promo codes
1. Check out our latest HTC coupon codes - we update this page regularly with the latest offers for you to redeem.
2. When you’ve found the offer you’d like to use, click the ‘Get Code’ button which can be found underneath the offer. This will make a pop-out box appear, showing the coupon code. A tab will also open on the HTC website. To copy the code, click the ‘Copy’ button in the pop-out box. Then head to the website.
3. Now it’s time to shop! Once you have all your goodies, head to the checkout. Paste the code in the ‘Enter discount code’ box and click ‘Apply Discount’.
How we source coupon codes
All the codes you see on PC Gamer have been sourced by our dedicated coupons team. Using our affiliate networks, partnerships with brands, and the world wide web, we track down the latest and best coupon codes and ways to save on your online orders. Our pages are updated multiple times a week, and our commercial team also uses their connections to negotiate exclusive codes with big name brands, so you can find all the best available codes and promotions listed in one place.
How we test coupon codes
To ensure that every code you see is ready to use, our team tests each one before uploading it to a page. Whether it's for free shipping, a multibuy offer, a student discount, or savings in the sales, we check that the code can be applied at the checkout and works as described. We don’t include any one-time or user-specific codes, so you haven’t got to worry about anyone else beating you to the punch, and you’ll find codes for products across all kinds of categories.
We also include all the information about a coupon, such as terms and conditions and the expiry date, on the page below the offer description. Simply click ‘Terms & Conditions’ and you’ll expand the code box, where you’ll be able to read any specific instructions or requirements associated with your chosen coupon. We do our best to update this information whenever any changes are made, with each page checked at least twice a week.
What to do if a coupon code doesn’t work
Despite our best efforts, sometimes coupons won’t work as expected. Expiry dates and terms and conditions can be changed by the retailer, or the code may simply no longer be accepted. Should you run into any issues, don’t worry - our customer service team is available to offer support.
The first port of call should always be to check the coupon’s terms and conditions to make sure you meet all requirements. Codes may be product-specific (i.e. 5% off gaming laptops), require a minimum order value (i.e. when you spend $50 or more), or need you to verify your status (i.e. verify with a valid military email address). Click the ‘terms & conditions’ text below the ‘Get Code’ button to view all available information.
If you’re still having issues once you’ve confirmed that you meet the necessary requirements, you can get in touch with our team by sending an email to coupons.pcgamer@futurenet.com. Include a summary of which code you tried to use, where you found it, and what went wrong, and we’ll reply as soon as we can to help out.
How we make money
PC Gamer earns money from its coupon pages through a commission model. We have deals in place with every retailer that has a corresponding coupon page on our site. When you shop with one of these retailers and use one of our codes to get a discount, the brand will pay us a percentage of the final order total in commission.
Using this model means that redeeming a discount through PC Gamer never costs you a thing. We don’t charge any fees to apply a code, and all our money is made directly from retailers, not our audience. You’ll only ever pay for the products or services you buy, with lower prices just as they’re described on the page.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
