FAQs
Do I need a Kinguin account to make a purchase?
You do need a Kinguin account to buy games and luckily it’s really easy to make one. You just need to enter your email address and choose a password, alternatively, you can register with your Facebook, LinkedIn or Google+ account.
Does Kinguin offer refunds?
Yes, but you can’t get a refund if you’ve already made a purchase and redeemed the key. If you haven’t claimed the key, contact the customer service team and request a refund. You can also cancel and get a refund on pre-ordered games. Kinguin is only responsible for the selling of game licenses and won't offer refunds due to the technical state of the game.
How do I contact Kinguin customer service?
To contact the Kinguin team, you need to submit a request or alternatively, you can start a live chat on the website with the Chatbot. Kinguin offers support 24/7, so you're always able to get the help you need.
Hints and tips
Newsletter sign-ups: You can bag 10% off your first Kinguin order just by signing up for the free newsletter. There are loads of other great benefits to getting the newsletter - it gives you access to exclusive newsletter discounts, lets you know about current sales, and also keeps you up to date with the latest Kinguin news.
Hot Stuff: On the homepage, you can scroll down to a section called ‘Hot Stuff’ that’s a carousel of some great gaming offers available on Kinguin. This includes promo codes and sale offers.
Shop by price: When checking out the selection of games on offer at Kinguin, you can quickly shop by price. Kinguin makes it easy to find titles that are under €20 and under €10.
Pre-orders: Pre-ordering a game before its release date can be cheaper than ordering once it’s released. Sometimes if a game is really popular on release, the price will increase, whereas if you order before its release, you’ll get the price locked in. Occasionally Kinguin also offers discounts on pre-order games so you may be able to pick up a bargain.
Save with social media: Make sure to follow Kinguin on Facebook, Twitter, and Instagram. By doing this you'll hear about all of the latest deals and savings as soon as they go live so you never miss out.
How to use Kinguin discount codes
1. Check out our Kinguin coupon codes and find one you’d like to use.
2. Click the ‘Get Code’ button underneath the offer. This will make a pop-up box appear with the code. It will also automatically open a tab on the Kinguin website.
3. ‘Copy’ the code for later and head over to Kinguin website, adding items to your basket.
4. Once you have all your goodies, head to the shopping cart.
5. On the right-hand side, you'll see a box that says ‘Discount Code’, paste your code in there.
6. Proceed with your order as normal.
How we source coupon codes
All the codes you see on PC Gamer have been sourced by our dedicated coupons team. Using our affiliate networks, partnerships with brands, and the world wide web, we track down the latest and best coupon codes and ways to save on your online orders. Our pages are updated multiple times a week, and our commercial team also uses their connections to negotiate exclusive codes with big name brands, so you can find all the best available codes and promotions listed in one place.
How we test coupon codes
To ensure that every code you see is ready to use, our team tests each one before uploading it to a page. Whether it's for free shipping, a multibuy offer, a student discount, or savings in the sales, we check that the code can be applied at the checkout and works as described. We don’t include any one-time or user-specific codes, so you haven’t got to worry about anyone else beating you to the punch, and you’ll find codes for products across all kinds of categories.
We also include all the information about a coupon, such as terms and conditions and the expiry date, on the page below the offer description. Simply click ‘Terms & Conditions’ and you’ll expand the code box, where you’ll be able to read any specific instructions or requirements associated with your chosen coupon. We do our best to update this information whenever any changes are made, with each page checked at least twice a week.
What to do if a coupon code doesn’t work
Despite our best efforts, sometimes coupons won’t work as expected. Expiry dates and terms and conditions can be changed by the retailer, or the code may simply no longer be accepted. Should you run into any issues, don’t worry - our customer service team is available to offer support.
The first port of call should always be to check the coupon’s terms and conditions to make sure you meet all requirements. Codes may be product-specific (i.e. 5% off gaming laptops), require a minimum order value (i.e. when you spend $50 or more), or need you to verify your status (i.e. verify with a valid military email address). Click the ‘terms & conditions’ text below the ‘Get Code’ button to view all available information.
If you’re still having issues once you’ve confirmed that you meet the necessary requirements, you can get in touch with our team by sending an email to coupons.pcgamer@futurenet.com. Include a summary of which code you tried to use, where you found it, and what went wrong, and we’ll reply as soon as we can to help out.
How we make money
PC Gamer earns money from its coupon pages through a commission model. We have deals in place with every retailer that has a corresponding coupon page on our site. When you shop with one of these retailers and use one of our codes to get a discount, the brand will pay us a percentage of the final order total in commission.
Using this model means that redeeming a discount through PC Gamer never costs you a thing. We don’t charge any fees to apply a code, and all our money is made directly from retailers, not our audience. You’ll only ever pay for the products or services you buy, with lower prices just as they’re described on the page.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
