FAQs
What is Fanatical Assistant?
Fanatical Assistant is a Google Chrome plugin available for free on the Fanatical website. The plugin allows you to quickly compare prices of games across digital key sites so you'll always find the best deal.
Does Fanatical have a gift key option?
Good news, if you want to spread a bit of gaming joy and gift a game to a loved one, you can gift keys on Fanatical. There are a couple of ways to do this, firstly, you can select the tickbox ‘Gift this Order’ at the checkout, or if you’ve already bought the game and not redeemed the key, you can head to your Fanatical account page, go to the Order History section and select ‘Gift this Order’. Bear in mind you’ll need to know the email address of the person you’re sending it to.
How do I contact Fanatical customer service?
To contact the Fanatical customer service team, you need to fill out a request form on the website. The request form is quick and easy to do and there’s an option to upload images if you need to add a screenshot.
Is Fanatical legit?
Fanatical is legit and all the games are sourced from official publishers. Customers trust Fanatical, and to back that claim up, the company has over 72,000 reviews on Trustpilot giving it an overall rating of 4.5 out of 5 stars!
Does Fanatical offer refunds?
Yes, you can get a refund up to 14 days after you’ve received your order, but only if you haven’t revealed the key or if the game hasn't been activated. If you want to get a refund for a bundle deal, this is only possible if none of the keys in the bundle have been revealed. If you've pre-purchased a game then Fanatical offers a flexible, money-back guarantee that allows you to cancel your pre-purchase for a full refund up to 48 hours before the game is released or preloading starts.
Hints and tips
Newsletter sign-ups: You can enjoy a 5% discount on your first order just by signing up for the Fanatical newsletter! Not only will you save some cash, but you’ll also be the first to know about the latest offers, game releases, and news.
Shop the Various Deals sections: One thing you can say for sure about Fanatical is that it’s never short of deals! There are loads of ways to check out the latest offers, including Fanatical’s ‘Game Deals’, ‘Hot Deals’, ‘Latest Deals’, ‘Star Deal’, and ‘Featured Deals’ pages.
Check out Bundles: Buy PC games, books, and software in a bundle deal and you can save a bunch of money. On average, Fanatical offers savings of 95% when you buy a bundle. There’s even an option to build your own bundle where you can customize your own collection of games!
Student discount: Students can unwind after a hard day of studying, for less, using the 5% Fanatical student discount code. To redeem the code, head over to the Student Beans website and verify your student status.
How to use Fanatical coupons
1. Scroll through our list of Fanatical coupon codes - we update this page regularly with the latest and greatest offers.
2. Once you’ve found the code you’d like to redeem, click the ‘Get Code’ button which is underneath the offer. This will open a pop-out box with the code, plus it’ll open a tab on the Fanatical website. Click the ‘Copy’ button in the pop-out box to copy the code.
3. Now it’s time to do your shopping. Add everything to your cart and head to the checkout page. Once on the checkout page, scroll down until you see the ‘Do you have a coupon code?’ text. Underneath this is a box in which you can paste the code.
How we source coupon codes
All the codes you see on PC Gamer have been sourced by our dedicated coupons team. Using our affiliate networks, partnerships with brands, and the world wide web, we track down the latest and best coupon codes and ways to save on your online orders. Our pages are updated multiple times a week, and our commercial team also uses their connections to negotiate exclusive codes with big name brands, so you can find all the best available codes and promotions listed in one place.
How we test coupon codes
To ensure that every code you see is ready to use, our team tests each one before uploading it to a page. Whether it's for free shipping, a multibuy offer, a student discount, or savings in the sales, we check that the code can be applied at the checkout and works as described. We don’t include any one-time or user-specific codes, so you haven’t got to worry about anyone else beating you to the punch, and you’ll find codes for products across all kinds of categories.
We also include all the information about a coupon, such as terms and conditions and the expiry date, on the page below the offer description. Simply click ‘Terms & Conditions’ and you’ll expand the code box, where you’ll be able to read any specific instructions or requirements associated with your chosen coupon. We do our best to update this information whenever any changes are made, with each page checked at least twice a week.
What to do if a coupon code doesn’t work
Despite our best efforts, sometimes coupons won’t work as expected. Expiry dates and terms and conditions can be changed by the retailer, or the code may simply no longer be accepted. Should you run into any issues, don’t worry - our customer service team is available to offer support.
The first port of call should always be to check the coupon’s terms and conditions to make sure you meet all requirements. Codes may be product-specific (i.e. 5% off gaming laptops), require a minimum order value (i.e. when you spend $50 or more), or need you to verify your status (i.e. verify with a valid military email address). Click the ‘terms & conditions’ text below the ‘Get Code’ button to view all available information.
If you’re still having issues once you’ve confirmed that you meet the necessary requirements, you can get in touch with our team by sending an email to coupons.pcgamer@futurenet.com. Include a summary of which code you tried to use, where you found it, and what went wrong, and we’ll reply as soon as we can to help out.
How we make money
PC Gamer earns money from its coupon pages through a commission model. We have deals in place with every retailer that has a corresponding coupon page on our site. When you shop with one of these retailers and use one of our codes to get a discount, the brand will pay us a percentage of the final order total in commission.
Using this model means that redeeming a discount through PC Gamer never costs you a thing. We don’t charge any fees to apply a code, and all our money is made directly from retailers, not our audience. You’ll only ever pay for the products or services you buy, with lower prices just as they’re described on the page.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
