FAQs
Does JLab offer free shipping?
Yes, JLab offers free standard shipping on all orders. You can expect your delivery to arrive within 2-7 business days. JLab’s shipping hours are Monday - Friday 08:00 - 17:00 (PST) and there is no weekend shipping. Faster shipping options are also available subject to an additional cost.
How do I contact JLab customer service?
There are numerous ways to contact JLab customer support, you can call the team at 1-405-445-7219, email customerlove@jlab.com and support@jlab.com, or fill out a contact form on the website. The customer service opening times are Monday - Thursday 08:00 - 16:30 (PST) and Friday 08:00 - 14:00 (PST).
Does JLab offer a warranty?
JLab offers a few different warranty options depending on your device. If you have non-Bluetooth headphones and earbuds you get a Limited Lifetime Warranty, which covers manufacturing defects. For Bluetooth devices, microphones and speakers, JLab offers a two-year Limited Warranty which also covers manufacturing defects.
What’s the JLab returns policy?
You can return your JLab product within 30 days after it’s been shipped to get a refund, however, you won’t get a refund for any shipping costs (including sending the item back to JLab). To return a product, you can call 1.866.358.6640, email service@jlabaudio.com or fill out the returns form on the JLab website. JLab also offers an extended returns period over the holiday season, so you can be a bit more relaxed about buying those gifts for your loved ones.
Hints and Tips
Newsletter sign-ups: You can save 10% on your first order just by signing up for the JLab newsletter! Not only do newsletter sign-ups get you a discount, but when you sign up you also get access to newsletter-exclusive deals, rewards, and the latest news and product releases.
JLab Rewards Program: It’s well worth signing up for the free JLab Rewards program as you get rewarded for every purchase you make. Basically, you earn points when you shop which you can then use towards your future JLab orders. 500 points = a $5 voucher. Top tip: you can gain additional points in some easy steps. You can get 500 points by referring a friend, 100 points when you sign up for the newsletter, and 100 points for ‘liking’ JLab on Facebook!
Student Discount: Verify your student status with JLab and you can get exclusive student discount deals to help you through your studies.
Teachers Discount: As a big thank you to teachers, JLab offers a whopping 40% teachers discount. Head to the teacher's discount page on the JLab website and fill out the form to receive your exclusive discount code.
Virtual Try On: Make sure your headphones are the one for you with Jlabs virtual try-on. Simply visit their website and navigate to the 'Fitting Room' to try on their range of headphones and make sure they suit you before spending your hard-earned cash.
How to use JLab coupons
1. Browse through our list of JLab promo codes - we update this page regularly with the latest offers.
2. Once you’ve found the offer you’d like to use, click the ‘Get Code’ button. A pop-up box will appear, revealing the coupon code, and you can copy it with the ‘Copy’ button. A tab will also open on the JLab website.
3. Time for your JLab shopping spree. Once you have everything head to your virtual shopping cart, on the right-hand side, there’s a box that says ‘Gift Card or Discount Code’, click in the box and paste the code there.
How we source coupon codes
All the codes you see on PC Gamer have been sourced by our dedicated coupons team. Using our affiliate networks, partnerships with brands, and the world wide web, we track down the latest and best coupon codes and ways to save on your online orders. Our pages are updated multiple times a week, and our commercial team also uses their connections to negotiate exclusive codes with big name brands, so you can find all the best available codes and promotions listed in one place.
How we test coupon codes
To ensure that every code you see is ready to use, our team tests each one before uploading it to a page. Whether it's for free shipping, a multibuy offer, a student discount, or savings in the sales, we check that the code can be applied at the checkout and works as described. We don’t include any one-time or user-specific codes, so you haven’t got to worry about anyone else beating you to the punch, and you’ll find codes for products across all kinds of categories.
We also include all the information about a coupon, such as terms and conditions and the expiry date, on the page below the offer description. Simply click ‘Terms & Conditions’ and you’ll expand the code box, where you’ll be able to read any specific instructions or requirements associated with your chosen coupon. We do our best to update this information whenever any changes are made, with each page checked at least twice a week.
What to do if a coupon code doesn’t work
Despite our best efforts, sometimes coupons won’t work as expected. Expiry dates and terms and conditions can be changed by the retailer, or the code may simply no longer be accepted. Should you run into any issues, don’t worry - our customer service team is available to offer support.
The first port of call should always be to check the coupon’s terms and conditions to make sure you meet all requirements. Codes may be product-specific (i.e. 5% off gaming laptops), require a minimum order value (i.e. when you spend $50 or more), or need you to verify your status (i.e. verify with a valid military email address). Click the ‘terms & conditions’ text below the ‘Get Code’ button to view all available information.
If you’re still having issues once you’ve confirmed that you meet the necessary requirements, you can get in touch with our team by sending an email to coupons.pcgamer@futurenet.com. Include a summary of which code you tried to use, where you found it, and what went wrong, and we’ll reply as soon as we can to help out.
How we make money
PC Gamer earns money from its coupon pages through a commission model. We have deals in place with every retailer that has a corresponding coupon page on our site. When you shop with one of these retailers and use one of our codes to get a discount, the brand will pay us a percentage of the final order total in commission.
Using this model means that redeeming a discount through PC Gamer never costs you a thing. We don’t charge any fees to apply a code, and all our money is made directly from retailers, not our audience. You’ll only ever pay for the products or services you buy, with lower prices just as they’re described on the page.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
