FAQs
Does JLab offer free shipping?
Yes, JLab offers free standard shipping on all orders. You can expect your delivery to arrive within 2-7 business days. JLab’s shipping hours are Monday - Friday 08:00 - 17:00 (PST) and there is no weekend shipping. Faster shipping options are also available subject to an additional cost.
How do I contact JLab customer service?
There are numerous ways to contact JLab customer support, you can call the team at 1-405-445-7219, email customerlove@jlab.com and support@jlab.com, or fill out a contact form on the website. The customer service opening times are Monday - Thursday 08:00 - 16:30 (PST) and Friday 08:00 - 14:00 (PST).
Does JLab have Black Friday sales?
When Black Friday starts approaching, we start thinking about where we can snap up some savings. JLab has done Black Friday deals in the past, including some Cyber Week deals in 2021, giving you lots of time to pick up a bargain. We’re hoping to see something similar this upcoming Black Friday week (which starts November 24), so check back here to see what sales and coupons are available.
Does JLab offer a warranty?
JLab offers a few different warranty options depending on your device. If you have non-Bluetooth headphones and earbuds you get a Limited Lifetime Warranty, which covers manufacturing defects. For Bluetooth devices, microphones and speakers, JLab offers a two-year Limited Warranty which also covers manufacturing defects.
What’s the JLab returns policy?
You can return your JLab product within 30 days after it’s been shipped to get a refund, however, you won’t get a refund for any shipping costs (including sending the item back to JLab). To return a product, you can call 1.866.358.6640, email service@jlabaudio.com or fill out the returns form on the JLab website. JLab also offers an extended returns period over the holiday season, so you can be a bit more relaxed about buying those gifts for your loved ones.
Hints and Tips
Newsletter sign-ups: You can save 10% on your first order just by signing up for the JLab newsletter! Not only do newsletter sign-ups get you a discount, but when you sign up you also get access to newsletter-exclusive deals, rewards, and the latest news and product releases.
JLab Rewards Program: It’s well worth signing up for the free JLab Rewards program as you get rewarded for every purchase you make. Basically, you earn points when you shop which you can then use towards your future JLab orders. 500 points = a $5 voucher. Top tip: you can gain additional points in some easy steps. You can get 500 points by referring a friend, 100 points when you sign up for the newsletter, and 100 points for ‘liking’ JLab on Facebook!
Student Discount: Verify your student status with JLab and you can get exclusive student discount deals to help you through your studies.
Teachers Discount: As a big thank you to teachers, JLab offers a whopping 40% teachers discount. Head to the teacher's discount page on the JLab website and fill out the form to receive your exclusive discount code.
Virtual Try On: Make sure your headphones are the one for you with Jlabs virtual try-on. Simply visit their website and navigate to the 'Fitting Room' to try on their range of headphones and make sure they suit you before spending your hard-earned cash.
How to use JLab coupons
1. Browse through our list of JLab promo codes - we update this page regularly with the latest offers.
2. Once you’ve found the offer you’d like to use, click the ‘Get Code’ button. A pop-up box will appear, revealing the coupon code, and you can copy it with the ‘Copy’ button. A tab will also open on the JLab website.
3. Time for your JLab shopping spree. Once you have everything head to your virtual shopping cart, on the right-hand side, there’s a box that says ‘Gift Card or Discount Code’, click in the box and paste the code there.
