Ayaneo celebrates the Chinese New Year with the launch of a new customer service improvement plan, with US-based repair facilities currently being tested

An Ayaneo Flip DS running a game while sat on a desk. — (Image credit: Future)

While we're still a day away from the official start of 2026's Chinese New Year (it's tomorrow, should you be wondering), handheld gaming PC wizard Ayaneo has started its celebrations early with a list of commitments to improving the overall customer experience. One part of this will be especially good news to some buyers because it's adding repair facilities based in the US.

Right now, if you have any warranty repairs needing to be done on your Air 1S, Flip DS, or Kun handheld, the whole caboodle might have to be shipped back to Ayaneo's factory in China. But perhaps not for much longer, as Ayaneo writes that "We are actively advancing our overseas repair capabilities. We have initiated cooperation discussions with multiple third-party repair organizations and have sent test units for validation.

The Ayaneo Next II handheld gaming PC floats in a void. — (Image credit: Ayaneo)

So it's great to read that it's taking after-sales services more seriously, even though I can't recall off the top of my head that there were any notable issues in this area.

However, there's one problem currently doing the rounds that it can do little about: the global crisis in the supply of DRAM and SSDs. "The pricing of some new products, like the Next 2, has been heavily affected by the use of high-capacity memory," it writes. "Other new products may also be impacted, and some already-released products might require price adjustments or removal from sale due to these circumstances."

Ayaneo may be considering using the likes of China's CXMT for DRAM supply, just as Dell and HP are, but with the AI money pot being so large, these companies are also dedicating an increasing amount of their production to high-bandwidth memory for AI GPUs. In short, such DRAM is cheap and plentiful at the moment, but may not be for some time.

Of course, the handheld gaming PC maker isn't the only tech company to be feeling the DRAM pinch, as they all are, but when you're very small and rely heavily on enthusiasts buying your specialised products, Ayaneo could find 2026 to be an extremely difficult year.

Best handheld PC 2026

1. Best overall:
Lenovo Legion Go S SteamOS

2. Best budget:
Steam Deck

3. Best Windows:
Asus ROG Xbox Ally X

4. Best big screen:
Lenovo Legion Go

5. Best compact:
Ayaneo Flip DS

👉Check out our full handheld gaming PC guide👈

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Nick, gaming, and computers all first met in the early 1980s. After leaving university, he became a physics and IT teacher and started writing about tech in the late 1990s. That resulted in him working with MadOnion to write the help files for 3DMark and PCMark. After a short stint working at Beyond3D.com, Nick joined Futuremark (MadOnion rebranded) full-time, as editor-in-chief for its PC gaming section, YouGamers. After the site shutdown, he became an engineering and computing lecturer for many years, but missed the writing bug. Cue four years at TechSpot.com covering everything and anything to do with tech and PCs. He freely admits to being far too obsessed with GPUs and open-world grindy RPGs, but who isn't these days?

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