Online games and cheating have a long-standing love affair, and The Division is no exception. Ubisoft acknowledged the problem in the latest State of the Game broadcast on Twitch, but promised that better systems for detecting ne'er do wells are on the way—including a new function that will enable players to report cheating from within the game.
Cheaters face a three-day suspension for their first offense, with no warning—“If you're cheating, you know what you're doing,” Ubi's Yannick Banchereau says in the video—and a permaban for the second offense. Banchereau thanked players for continuing to report incidents of cheating, but emphasized that Ubisoft has server-side tracking that helps it detect untoward behavior too.
“We are not going to pretend that we are 100 percent happy with the situation. It is something we're working on, and we should have some better solutions coming in the future,” Banchereau says. “We are looking at improving it. We are catching a lot of people, so it's not as if there was nothing being done, but of course we can always improve on that.”
Among those improvements will be the ability to report cheating from within the PC version of the game using the “/report [username]” command, which will flag the account in question for a closer look. But Banchereau also noted that a lot of the reports of cheating that Ubisoft receives are actually the result of what he calls a “power gap” between players.
“I don't want to diminish the situation or say you guys are wrong, that isn't what I mean,” he says. “I just want to say when you're reporting cheaters and then you see us not taking action against the guy, it could be because the guy was actually not cheating.”