Be careful with your Valve Index: UK VR headset returns on hold due to Brexit

Valve Index panel
(Image credit: Valve)
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Valve appears to be placing a temporary hold on Valve Index (opens in new tab) RMAs (return merchandise authorisation) in the UK, due to Brexit. This means customers with faulty VR headsets must wait until 'the issue' is resolved before proceeding with a return, although Valve says it is working with its distributor to mitigate further disruption.

Multiple Valve Index owners based in the UK are reporting the new measures over on Reddit when attempting to organise returns for faulty headsets and controllers. 

The response offered to Reddit user Jamessuperfun (opens in new tab) from a Valve customer support employee says the following:

"We've initiated the RMA process for your headset and affected right controller, but the United Kingdom's recent exit from the European Union is affecting our RMA process. Unfortunately we're unable to finished [sic] the RMA set up until the issue is resolved.

"We are actively working with our distributor to resolve the issue. We'll update your ticket here with all of the RMA details as soon as the issues related to Brexit have been resolved."

There's no exact date for when these issues may be resolved, though, and it's unclear whether Valve expects a solution ahead of a more universal one for all British business currently affected from the country's exiting of the Customs Union, that which could take some time to resolve.

Valve Index Headset

(Image credit: Valve)

That's because Valve is far from the only country having to change its business in response to Brexit. We recently spoke with PC hardware retailers and manufacturers regarding the impact of Brexit (opens in new tab) and most described delays and new customs rules were having some degree of impact on shipments.

Virtual reality

(Image credit: Valve)

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UK retailer Scan has temporarily put a hold on its shipments to the EU, which is partially due to a fear of customs fees falling on the customer and difficulty in returns, should they be needed. Valve could be facing similar challenges, albeit likely with returns from the UK to a central returns location or distribution centre in the EU.

That's just kit leaving the country, as expected disruption to the import of good into the UK is also set to hit home in the next few months with a whole new list of controls coming into effect in April and July this year. More Brexit red tape.

We've reached out to Valve for confirmation of its current UK returns policy and for further clarification.

In the meantime, be careful with your Valve Index VR headset—now's not the time to be throwing a controller through your TV and breaking both.

Jacob Ridley
Senior Hardware Editor

Jacob earned his first byline writing for his own tech blog from his hometown in Wales in 2017. From there, he graduated to professionally breaking things as hardware writer at PCGamesN, where he would later win command of the kit cupboard as hardware editor. Nowadays, as senior hardware editor at PC Gamer, he spends his days reporting on the latest developments in the technology and gaming industry. When he's not writing about GPUs and CPUs, however, you'll find him trying to get as far away from the modern world as possible by wild camping.