After a three-day outage, Roblox is back online

Roblox
(Image credit: Roblox)
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Roblox, an online games platform with over 200 million monthly players that is used by two-thirds of kids aged 9 to 12 in the US, was down for three days before returning to normal operations at 4.45 pm PST on October 31.

Beginning on October 28 at 4 pm PST, Roblox was hit by a server disruption that its status page (opens in new tab) described as an "internal system issue". Many players blamed it on the popularity of a giveaway called the Chipotle Boorito Maze (opens in new tab), in which players could earn daily items by navigating a maze, and get a free burrito by dressing up in a "a Chipotle-inspired costume". Roblox tried to tamp down this theory, tweeting (opens in new tab) that "this outage was not related to any specific experiences or partnerships on the platform."

From 12.50 pm PST on October 31, Roblox began allowing some users to connect, writing that, "Traffic is being allowed incrementally. Some, but not all players will have access." The outage officially ended at 4.45 pm, when normal service was resumed and parents rejoiced.

A blog post (opens in new tab) by David Baszucki, Roblox founder and CEO, explained that the outage was caused by several factors in combination. "A core system in our infrastructure became overwhelmed," he wrote, "prompted by a subtle bug in our backend service communications while under heavy load. This was not due to any peak in external traffic or any particular experience. Rather the failure was caused by the growth in the number of servers in our datacenters. The result was that most services at Roblox were unable to effectively communicate and deploy."

More information on the cause will follow. "We will publish a post-mortem with more details once we've completed our analysis," Baszucki continued, :along with the actions we’ll be taking to avoid such issues in the future. In addition, we will implement a policy to make our creator community economically whole as a result of this outage."

Jody Macgregor
Weekend/AU Editor

Jody's first computer was a Commodore 64, so he remembers having to use a code wheel to play Pool of Radiance. A former music journalist who interviewed everyone from Giorgio Moroder to Trent Reznor, Jody also co-hosted Australia's first radio show about videogames, Zed Games (opens in new tab). He's written for Rock Paper Shotgun (opens in new tab), The Big Issue, GamesRadar (opens in new tab), Zam (opens in new tab), Glixel (opens in new tab), Five Out of Ten Magazine (opens in new tab), and Playboy.com (opens in new tab), whose cheques with the bunny logo made for fun conversations at the bank. Jody's first article for PC Gamer was about the audio of Alien Isolation, published in 2015, and since then he's written about why Silent Hill belongs on PC, why Recettear: An Item Shop's Tale is the best fantasy shopkeeper tycoon game, and how weird Lost Ark can get. Jody edited PC Gamer Indie from 2017 to 2018, and he eventually lived up to his promise to play every Warhammer videogame.