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Genshin Impact developer responds to fan frustrations following review bombing

Ayaka hangs out with Yoimiya on some steps
(Image credit: miHoYo)
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Genshin Impact developer miHoYo says it's "been paying close attention" to the recent backlash surrounding the game's anniversary event, with "more celebrations" planned.

In a statement issued to GamesRadar (opens in new tab), miHoYo said "we've been paying close attention to various feedback regarding Genshin Impact's first anniversary. We've already come up with more celebrations including the upcoming Genshin Impact online concert and thank-you gifts to express our gratitude for players' support all the way along. 

"The opinions and feedback from players and fans are really valuable to us, and we wish all fans will continue the adventure and collect more cherished memories in Teyvat."

There's been a fair bit of dissatisfaction brewing in the Genshin community for the last couple of months. The anniversary event has really just been the icing on top of the cake—complaints about recent 5-star characters not being up to scratch continue to go largely ignored by miHoYo. The built-up frustrations led to certain fans review-bombing the game (opens in new tab) across its mobile stores earlier in the week, a tactic that has somewhat divided the community. (opens in new tab)

Players were graced with a surprise gift yesterday of 400 primogems and a brand new glider. It's not sure if this was already a planned surprise or a quick slapdash attempt at satiating angry players, with GamesRadar (opens in new tab) pointing out that the glider was previously listed as part of an exclusive bundle for the Genshin Impact 2021 Concert.

Although miHoYo is still keeping fairly hush about the situation, the acknowledgment that they're seeing the feedback and frustrations from players is at least something. Genshin is a fantastic game, especially for a free-to-play gacha, and it would be a shame to see stingy efforts from miHoYo spoil a fun time.

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A fresh writer in the industry, Mollie has been taken under PC Gamer's RGB-laden wing, making sure she doesn't get up to too much mischief on the site. She's not quite sure what a Command & Conquer is, but she can rattle on for hours about all the obscure rhythm games and strange MMOs from the 2000s. She's been cooking up all manner of news, previews and features while she's been here, but especially enjoys when she gets to write about Final Fantasy, Persona, The Sims, and whatever other game she's currently hopelessly fixated on. There's a good chance she's boring another PC Gamer writer about her latest obsession as we speak.