Updated July 16th: Riccitiello has since apologized for his statement.
Videogames cost money to make, but monetizing videogames is tough: Premium prices, microtransactions, and loot boxes (especially loot boxes) are all subject to criticism from various quarters. Yet it's important that game developers put thought into how they're going to approach the subject early in the process, Unity CEO John Riccitiello said in an interview with Pocket Gamer.biz, because an ill-considered payment model can tank what would otherwise be a successful game.
"Ferrari and some of the other high-end car manufacturers still use clay and carving knives," Riccitiello said in reference to developers who resist monetization efforts.
"It’s a very small portion of the gaming industry that works that way, and some of these people are my favourite people in the world to fight with—they’re the most beautiful and pure, brilliant people. They’re also some of the biggest fucking idiots."
That's a hot take by any measure, and Riccitiello's words sparked almost immediate backlash, particularly from the indie development community.
i strongly disagree with john riccitiello. what that scumbag doesn’t realize is some people simply enjoy making games for fun, or to educate, or to share a thought, idea, or experiencethose creators, and games are absolutely valid, and their process should not be condemned https://t.co/LetoXhm2m9July 14, 2022
John Riccitiello thinks I'm an idiot. I think he's a little greedy capitalist pig who only cares about money. I'm so tired of people like him ruining things I love.July 14, 2022
Come on Game Dev twitter; why are we pretending that we're only just now realizing John Riccitiello is the evil CEO that he is? We've known this for *Decades*, the dude ran EA. EA! Do better!July 14, 2022
But his broader point, which he clarified in follow-up comments, is decidedly less incendiary: The world has changed, and developers who want to be commercially successful need to adapt.
"It used to be the case that developers would throw their game over the wall to the publicist and sales force with literally no interaction beforehand," Riccitiello said. "That model is baked into the philosophy of a lot of artforms and medium, and it’s one I am deeply respectful of; I know their dedication and care.
"But this industry divides people between those who still hold to that philosophy and those who massively embrace how to figure out what makes a successful product. And I don’t know a successful artist anywhere that doesn’t care about what their player thinks. This is where this cycle of feedback comes back, and they can choose to ignore it. But to choose to not know it at all is not a great call."
One game that immediately leaps to mind when considering that philosophy is Skate, which is published by Electronic Arts—the company Riccitiello headed before joining Unity. EA has made a point of emphasizing its desire for community feedback during Skate's development, and during a showcase earlier today the developers talked specifically about Skate's microtransaction-based monetization model, which they acknowledged is a "sensitive subject." It's basically the reverse of the Star Wars Battlefront 2 blowup with loot boxes in 2017, which saw a rollout followed by increasingly strained explanations, justifications, walkbacks, and ultimately a Guinness World Record that nobody wanted.
Riccitiello's perspective may not be terribly relevant to hobbyist or indie developers who are doing it for the love of the game, but for anyone committed to making a go of it in the business, his statement seems on point. Not everything needs microtransactions—Elden Ring, a full game with zero microtransactions, is one of the most successful 2022 releases so far—but it is something that developers need to put thought into if the option is on the table. As we saw with Diablo Immortal, even popular studios like Blizzard aren't immune to backlash against hamfisted, overly aggressive monetization.
"I’ve seen great games fail because they tuned their compulsion loop to two minutes when it should have been an hour," Riccitiello said. "Sometimes, you wouldn’t even notice the product difference between a massive success and tremendous fail, but for this tuning and what it does to the attrition rate. There isn’t a developer on the planet that wouldn’t want that knowledge."
The CEO's comments aren't the only thing that has Unity users heated up: The company also recently announced that it's entered into a merger with IronSource, the creator of InstallCore, an application that's commonly known for being used to install malware.
Update, July 16th: The day after his ill-advised comments, Riccitiello extended a somewhat qualified apology on Twitter. The majority of the replies to his tweet do not seem especially impressed or moved by his statement, however.
Clickbait. Out of full context. Deeply sorry if what I said offended any game dev. Absolutely love the people that make games. Creative, hard work. #UnityJuly 15, 2022
Update, July 17th: Riccitiello has issued a further apology on Twitter, including apologizing for the above apology, saying that "I want to talk about both what I said in the interview, and my follow up tweet. I'm going to start with an apology. My word choice was crude. I am sorry. I am listening and I will do better."
Riccitiello then goes on to try to better explain what he was thinking with the initial comments, that is to say, "What I would have said if I had taken greater care." He explains the respect he has for game developers, as well as their work, and tries to be clear that what he was trying to say is that "there are better ways for game developers to get an early read on what players think of their game."
To our friends in the #unity community, I owe you this— pic.twitter.com/llJUL1LwXSJuly 16, 2022