SimCity opened its doors at midnight to eager US mayors anticipating the city-management reboot, but like most other major online-based game launch windows (opens in new tab) , response and connectivity issues rapidly reared their ugly heads. The Origin servers shuddered beneath excess load as piles of players queued full downloads of the game's digital edition, as they inexplicably weren't given the option to pre-load files. Forum threads filled with complaints popped up like a line of apartment blocks, and in one such thread (opens in new tab) , Origin Global Community Manager Marcel Hatam says refund requests are available for those affected by launch problems.
"If you regrettably feel that we let you down, you can of course request a refund for your order at http://help.origin.com/contact-us (opens in new tab) , though we're currently still in the process of resolving this issue," he writes.
Hatam doesn't offer any further reason why SimCity lacked a pre-load option beyond an apology and "It didn't come together, unfortunately." Even the boxed version of the game doesn't include all the necessary installation files, necessitating an additional download over Origin to complete.
Elsewhere, Creative Director Ocean Quigley sympathizes with those experiencing a rocky launch, saying in a tweet (opens in new tab) , "I'm sorry that Origin is preventing you from playing SimCity. It's extremely vexing."
We're still updating our in-progress review of SimCity (opens in new tab) , and our resident mayor Tyler most recently talks about the ongoing issues surrounding the live servers.