Xbox Live's 'major outage' is fixed, but we still don't know what went wrong

Xbox logo
(Image credit: Microsoft)

Update: At around 9 pm ET, Microsoft announced that "users should no longer be encountering issues signing in to Xbox Live and services." The cause of the outage has not yet been revealed. 

(Image credit: Microsoft (Twitter))

Original story:

Microsoft says a "major outage" at Xbox Live is keeping some users from logging in, and it's taking longer than expected to get the problem fixed.

As noted by The Verge, the Xbox Support account on Twitter first acknowledged that "some users have been disconnected from Xbox Live" at around 3 pm ET. Just over an hour later, the account tweeted again to say "our investigation is taking longer than expected," and advised users having trouble to keep an eye on the Xbox Status page.

(Image credit: Microsoft (Twitter))

The nature of the problem, and whether it's the result of a DDoS attack or some other external influence, isn't clear. The status page currently indicates that all Xbox Live features and services are up and running except for "Account and profile," which is suffering a major outage that's keeping users from logging into Xbox Live.

"You may not be able to sign-in to your Xbox profile, may be disconnected while signed in, or have other related problems," the status page says. "Features that require sign-in like most games, apps and social activity won't be available."

I tried logging in and that is indeed what happened: After entering my login details, I was dropped to a blank screen, then kicked back to the not-logged-in status page. Oddly enough, I was able to report a problem, even though I'm not logged in, something some users on Twitter said they were unable to do—so there's clearly something weird going on.

(Image credit: Microsoft)

The most recent update to the status page says a "related issue" has been discovered and a resolution is pending. We'll keep an eye on things and update when the situation changes.

Andy Chalk

Andy has been gaming on PCs from the very beginning, starting as a youngster with text adventures and primitive action games on a cassette-based TRS80. From there he graduated to the glory days of Sierra Online adventures and Microprose sims, ran a local BBS, learned how to build PCs, and developed a longstanding love of RPGs, immersive sims, and shooters. He began writing videogame news in 2007 for The Escapist and somehow managed to avoid getting fired until 2014, when he joined the storied ranks of PC Gamer. He covers all aspects of the industry, from new game announcements and patch notes to legal disputes, Twitch beefs, esports, and Henry Cavill. Lots of Henry Cavill.