Blizzard is offering refunds for Warcraft 3: Reforged

(Image credit: Blizzard)

Warcraft 3: Reforged was a really big deal at BlizzCon 2018, which is why its release more than a year later has been so disappointing for so many fans. You can get a detailed breakdown in our in-depth outrage explainer, but the short version is that what was promised fell well short of what was delivered, and people aren't taking it well. We gave it a 59% in our review, which is bad enough for such a well-loved RTS, but it actually ended up with the lowest user review score for a videogame on Metacritic at one point, dipping as low as 0.4. (It has since bounced back to 0.5)

Blizzard addressed some of the complaints earlier this week, promising that some missing online features are coming and saying that other aspects, like remastered cutscenes that were ultimately dropped, were meant to "preserve the true spirit" of the original game. Unsurprisingly, this has not proven entirely satisfactory, and so Blizzard has taken the very unusual step of offering no-questions-asked refunds.

Reports of "automated, instant refunds" surfaced on the Warcraft 3 subreddit a couple of days ago, but some users said that they were being denied refunds regardless. At some point between then and now, though, Blizzard explicitly committed to Reforged refunds upon request.

"Blizzard stands by the quality of our products and our services. Normally we set limits for refund availability on a game, based on time since purchase and whether it has been used," an updated support message says. 

"However we want to give players the option of a refund if they feel that Warcraft 3: Reforged does not provide the experience they wanted. So, we’ve decided to allow refunds upon request for the time being. You may request a refund here on our Support Site."

It seems straightforward: You'll be taken directly to a page to request the refund, then asked to log into your account. If you have Warcraft 3: Reforged on your account the process should continue from there until it's removed and you have your money back. The general consensus is that the system is now working as intended—I've reached out to Blizzard for more information and will update if I receive a reply.

Andy Chalk

Andy has been gaming on PCs from the very beginning, starting as a youngster with text adventures and primitive action games on a cassette-based TRS80. From there he graduated to the glory days of Sierra Online adventures and Microprose sims, ran a local BBS, learned how to build PCs, and developed a longstanding love of RPGs, immersive sims, and shooters. He began writing videogame news in 2007 for The Escapist and somehow managed to avoid getting fired until 2014, when he joined the storied ranks of PC Gamer. He covers all aspects of the industry, from new game announcements and patch notes to legal disputes, Twitch beefs, esports, and Henry Cavill. Lots of Henry Cavill.