In response to Hitman 3's (opens in new tab) "mixed" user reviews on Steam, IO Interactive has announced that everyone who purchased the game on the storefront will be given a free upgrade to a higher-tier edition of the game.
Hitman 3 was one of the best games of 2021 (opens in new tab), but it was hit with a flood of negative user reviews (opens in new tab) when it launched on Steam last week. The problem isn't the game, but the price: Aggrieved "fans" felt that after a year of Epic Games Store exclusivity, there should have been a launch discount for the Steam release—or that a year-old game shouldn't still be at full price at all.
To be clear, that's not the only issue. Some reviews complain about difficulty connecting to servers (which is particularly frustrating for a singleplayer game), while others say the many different editions on offer are unnecessarily confusing. But pricing is clearly the chief problem: As one recent negative review puts it succinctly, "Wonderful game, terrible pricing and microtransactions."
After a week of pushback, IO Interactive is taking action to staunch the bleeding. "Our Hitman 3 launch on Steam didn’t go as planned," the studio announced (opens in new tab). "We were excited to bring Hitman 3 to Steam with new content and we knew that anticipation and excitement levels amongst our Steam players was high, especially as the game had been an Epic exclusive for a year."
"Ultimately, we didn’t meet our own expectations of a launch experience and we don’t like that our Steam community is beginning their Hitman 3 journey in this way."
Our recent launch on Steam didn’t go as planned. Here’s what we’re going to do: All Steam players who bought @HITMAN 3 from launch day through to Feb 19 will be granted a free upgrade to either the Deluxe Edition or Seven Deadly Sins DLC.More details: https://t.co/RVXoHT2QWL pic.twitter.com/KybYaHZXPVJanuary 27, 2022
To address the complaints, everyone who owns the standard edition of Hitman 3 on Steam, or purchases it there prior to February 19, will be upgraded to the deluxe edition, while owners of the deluxe edition or the Hitman Trilogy on Steam will get an upgrade to the Seven Deadly Sins Collection.
The upgrades will roll out automatically through Steam beginning today, January 27. "Simply launch your Steam copy of Hitman 3 and the new content from your free upgrade will be waiting for you to enjoy," IO said.