One of World of Warcraft Classic's lead developers was fired by Blizzard after protesting an employee evaluation policy, according to a report by Bloomberg (opens in new tab).
Brian Birmingham, who is the lead engineer on WoW Classic, refused to give an employee a low evaluation in order to meet a quota introduced by Blizzard in 2021. The process, called "stack ranking," requires managers to give about 5% of their employees a low performance evaluation to fit on a bell curve of relative performance. According to Activision Blizzard sources who spoke to Bloomberg, a low rating reduces an employee's profit-sharing bonus and "could hamper them from receiving raises or promotions in the near future."
In an email to staff expressing his frustration with the policy, Birmingham wrote that Blizzard executive leadership justified the policy by claiming it will "squeeze the bottom-most performers as a way to make sure everyone continues to grow." He also said that he was asked to keep the policy secret from employees.
In practice, Birmingham believes that stack ranking "encourages competition between employees, sabotage of one another’s work, a desire for people to find low-performing teams that they can be the best-performing worker on, and ultimately erodes trust and destroys creativity."
Stack ranking has received continuous criticism since General Electric popularized it in the 1980s. In 2012, Vanity Fair (opens in new tab) reported that stack ranking pit Microsoft employees against each other, incentivizing them to sabotage projects and withhold information out of fear of impacting their rank. Microsoft (opens in new tab) stopped using the system in 2013.
In the letter to Blizzard staff, Birmingham wrote that if the policy isn't reversed, the Blizzard Entertainment he wants to work for "doesn't exist anymore." And as for why he's protesting it now, Birmingham wrote that he and other WoW managers had been able to work around the quota for the last two years, but that he was now required to drop an employee's ranking to hit it. According to Birmingham's email, others in WoW leadership asked if they could meet the quota by giving themselves a poor rating, but were told they couldn't.
Before sending the email, Birmingham reportedly told a large group of employees that he planned to resign. An HR representative spoke to him to confirm his resignation and he told them he wouldn't work as long as the policy remained in place. He was then terminated, according to his email.
A Blizzard spokesperson told Bloomberg that the evaluation process is designed to create "excellence in performance," and "ensure employees who don't meet performance expectations receive more honest feedback, differentiated compensation, and a plan on how best to improve their own performance."
In a Twitter thread (opens in new tab) posted after the Bloomberg report went live, Birmingham said he hadn't intended for the story to go public, but since it has, he wanted to "set the record straight." He confirmed that he's not longer employed by the company but said that he'd return if he could, in order to "fight the stack-ranking policy from inside." He also believes that the policy came from upper management at Activision Blizzard, "ABOVE Mike Ybarra," the president of Blizzard Entertainment.
I'm told the forced stack-ranking policy is a directive that came from the ABK level, ABOVE Mike Ybarra. I don't know for sure, but I suspect it's true. Everybody at Blizzard I've spoken to about this, including my direct supervisors, expressed disappointment about this policy.January 24, 2023
"We at Blizzard pushed back pretty hard in 2021, and I truly believed we had reversed the developing-quota policy," Birmingham tweeted. "When the sexual harassment lawsuit was revealed later that year, we saw some change following that as well, and it felt like we could make an impact on ABK policies.
"The realization that there's still a minimum quota for "Developing," despite our objections and sternly worded letters leads me to believe I was operating under an illusion. I hope Blizzard's positive culture can overcome ABK's poison, but it isn't succeeding in doing that yet ... I bear no ill will toward my former colleagues at Blizzard Entertainment. The Blizzard I knew and always wanted to work for is being torn apart by the executives at ABK, and it makes me sad. I truly respect the developers I worked with at Blizzard."
Despite everything, Birmingham said he'll continue to play Blizzard games. "But I can't participate in a policy that lets ABK steal money from deserving employees, and I can't be made to lie about it either," he said.
He also said that he was surprised to see the Bloomberg story about his dismissal, and that he did not provide the email it cited in its report. He believes the quotes in the report are accurate, however.
But ABK is a problematic parent company. They put us under pressure to deliver both expansions early. It is deeply unjust to follow that by depriving employees who worked on them their fair share of profit. The ABK team should be ashamed of themselves.January 24, 2023