Apple agrees to pay $50M to customers with faulty MacBook keyboards

Apple MacBook Pro with Butterfly switches in 2017
(Image credit: Apple)
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Apple has agreed to pay $50 million in a class action lawsuit from customers that claimed it knew the butterfly switches it designed for some models of MacBooks were prone to failure and the company tried to conceal that.

The class action, filed by customers in seven states, claims that MacBook, MacBook Air, and MacBook Pro keyboards made between 2015 and 2019 were affected by the faulty switches. Apple denies any wrongdoing, however, it will pay damages to settle the case (via Reuters (opens in new tab)). 

This settlement hasn't been finalised yet, as a judge will have to sign off on it, but the settlement should mean customers in California, Florida, Illinois, Michigan, New Jersey, New York, and Washington can claim a payout.

The payout will vary depending on how many times the customer has had to replace their keyboard. It really does all come down to that. Laywers expect the maximum payout to be around $395 for the unluckiest customers, while those that only replaced their keyboard a single time (so lucky) will receive around $125.

For customers that switched out their keycaps, it'll be around $50.

Though these final payouts will likely vary a bit once fees are paid out. 

Customers are still eligible to receive four years of free keyboard repairs, too. A keyboard service program was agreed to by Apple preceeding this class action and it offered customers an extended warranty on keyboard repairs for affected devices (which you can find in this list (opens in new tab)). This is a worldwide program, so even if you're not in line for a payout you still have this option available to you.

Apple's MacBook Pro page from 2017, advertising the Butterfly switch. (Image credit: Apple)
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Apple's butterfly switches were kind of a big deal for the company when it first announced them back in 2015–16. They are ultra-thin switches yet it claimed could deliver a decent keypress and travel. That's a matter of opinion, and personally I can't stand the things. Anyways, Apple's claims were down to a winged hinged mechanism, which was wholly different in design to the more commonly used scissor hinge switch. 

When it comes to gaming laptops, you'll likely find scissor switches, but sometimes full mechanical switches (low-profile ones) will be used. Though even low-profile mech switches are still quite chunky.

The problem for Apple, however, is that for years now customers have been running into issues with these butterfly keys, such as repeated key strokes or them become unresponsive. Basically, the butterfly switch has become a big problem despite its compact size, and while Apple has replaced these switches on more recent MacBooks with the more traditional scissor switch, it still has to cough up for its previous mistake.

Jacob Ridley
Senior Hardware Editor

Jacob earned his first byline writing for his own tech blog from his hometown in Wales in 2017. From there, he graduated to professionally breaking things as hardware writer at PCGamesN, where he would later win command of the kit cupboard as hardware editor. Nowadays, as senior hardware editor at PC Gamer, he spends his days reporting on the latest developments in the technology and gaming industry. When he's not writing about GPUs and CPUs, however, you'll find him trying to get as far away from the modern world as possible by wild camping.