Amazon Games says it's 'fighting a war' against the bots infesting Lost Ark

A line of bots in Los Ark
(Image credit: Amazon Games)

Lost Ark has had a problem with bots for a while now, and publisher Amazon Games has been commendably frank thus far about how it is and plans to deal with them. Back in March over a million accounts were banned for running bots—an unprecedented number—yet they remain a massive issue.

As well as banning accounts, Amazon has tweaked quest rewards, altered the queuing system (one of the biggest issues was that real players were being forced to wait long times to get onto bot-heavy servers), matchmaking changes and chat filters to target bot spam.

A new blogpost once again addresses the issue, beginning: "We know that bots have been causing frustration within the community, and we share in that frustration." 

Amazon says that "since Lost Ark launched, we’ve been fighting a war against the bots infiltrating Arkesia. Addressing bots can be especially challenging in free-to-play games because it’s so easy to create an account and enter the game, but we’re working on multiple fronts to fight them."

It then lists some of the steps the publisher has taken:

  • Permanently banned several million accounts that participated in botting, hacking, or gold selling.
  • Level-gated area chat to keep brand-new accounts from spamming gold-selling advertisements.
  • Actively updated the game’s automatic chat moderation with lines and phrases that we know are commonly used by gold sellers.
  • Changed the reward structures of quests and events to add a stronger deterrent against using bots to farm gold.
  • Updated and improved Easy Anti Cheat detection capabilities to better identify and act against bots.
  • Enabled a native detection system to help quickly identify bad actors and take action against them.
  • Improved reporting tools in-game to help our players report bots and our support staff act more quickly on reports.
  • Blocked IP from regions where we do not have publishing rights that have shown large amounts of bot activity.
  • Blocked VPNs to stop bad actors from working around IP bans.

While Amazon reckons that all of these measures have achieved some degree of success, "our work is far from over." It says that it can't be open about some of the stuff it's currently working on lest it allow the bot users to more easily adapt, but is improving the game's "native bot detection system" and will be making further changes to events and rewards to "remove paths for bot abuse." It is further looking into how it can "combat bots natively at scale" and, if it cracks that nut, every MMO developer in the world will want to know how.

The publisher also addresses community requests for Captcha tools or two-factor authentication, which would in theory help with the bot problem. Amazon Games basically says nice idea, but the scale of the game and different laws across the regions it is operating in make this an unrealistic thing to implement.

It's pretty interesting seeing a publisher of this size face up to a perennial issue, and Amazon Games is clearly both serious about the problem and has all the resource in the world to throw at it. Whether bots is actually a solvable problem, of course, remains to be seen—doubtless Elon Musk would love to know how.

Jody Macgregor
Weekend/AU Editor

Jody's first computer was a Commodore 64, so he remembers having to use a code wheel to play Pool of Radiance. A former music journalist who interviewed everyone from Giorgio Moroder to Trent Reznor, Jody also co-hosted Australia's first radio show about videogames, Zed Games. He's written for Rock Paper Shotgun, The Big Issue, GamesRadar, Zam, Glixel, Five Out of Ten Magazine, and, whose cheques with the bunny logo made for fun conversations at the bank. Jody's first article for PC Gamer was about the audio of Alien Isolation, published in 2015, and since then he's written about why Silent Hill belongs on PC, why Recettear: An Item Shop's Tale is the best fantasy shopkeeper tycoon game, and how weird Lost Ark can get. Jody edited PC Gamer Indie from 2017 to 2018, and he eventually lived up to his promise to play every Warhammer videogame.