The Matrix is a system, Steve. That system is our enemy, but when you're inside, you look around, what do you see? A knight, Link from Zelda, someone who looks a bit like Riker. The very minds of the people we're trying to save. But until we do, these people are still a part of that system and that makes them our enemy. You have to understand, most of these people are not ready to be unplugged. And many of them are so inured, so hopelessly dependent on the system, that they will fight to protect it.
Steve? Are you listening to me, Steve, or are you watching this awesome animation from hBRUNAV that mashes up Minecraft and The Matrix?