How to return Sim city for a 100% refund. (UK)
Hi, I like many of you was disappointed with the new EA sim city game. To be blunt, it's completely awful, it may or may not be due to drm etc, but either way the game is not worth my time or money so I am returning it and I honestly believe you should too. It's a chance to stick it to EA and get your money back for a badly made product.
Here's how. This may work in other places, but specifically this is for the UK. Luckily there are consumer protection laws in place for just such an instance as this, the law is on our side, and they are legally obligated to give you a full refund. If you live in the EU there are similar laws in place and this should, also work, but I only know the specifics of the UK law.
Asking for a refund:
Send an e-mail to the customer service of EA or whoever you purchased the game from, stating the following:
- Who you are
- What you want: (A full refund for sim city)
- When you paid for the product. Just the date should be enough.
- When you received the product. If it was digital that would be the same as the date you paid.
It's very important you keep copies of all correspondences and times
- You do not have to give a reason for wanting to return the product, simply asking is enough to cover you under UK law. (Though there are any number of legitimate reasons you would want a refund)
- This request for a refund is only legally binding if it was done within 7 days of receiving your product.
- UK law precedes any terms and conditions/company policy. (You can't break the law just because it's not company policy)
- As long as your initial request is within 7 days, it does not matter how long it takes to resolve. (though after a month you can get your money back via other means.)
- Do not accept company credit, the law states that you must be refunded in the same currency. This is important, because if you don't get your money back as money, they still made a profit from you.
-(edit) Also, don't be a dick. Be as polite as possible, hard as it may be it won't help if you are angry or abusive. Remember, the guy on the other end is just trying to do his job.
They will more than likely try to tell you that it's against the terms and conditions that they do not do refunds. UK law precedes company policy. So just keep asking until you get the refund. After a month if they have not given you a refund you can go directly to your bank with the saved e-mails and make a case to have the money returned directly, after this point it should be treated as a case of fraud. It's important to make your intentions clear to the company in question if you can not reach an agreement.
Remember, the law is on your side not theirs.
Lets make them hurt a little. Let them know what we think in the only language they understand, money.
Specifically the laws are.
The Consumer Protection (Distance Selling) Regulations 2000
section 12 (possibly, with regards to DRM and online services.)
You might not need all that information, they may just give you a refund on the first ask, but it's better to be prepared and to know that the law is on your side.
Don't accept anything other than a full money refund.
Also this may have been a little long winded, feel free to paraphrase and pass it on.
Oh one last thing, if you have a boxed copy, you will have to send it back to whoever you bought it from.
Last edited by Xelorph; 03-11-2013 at 03:15 PM.
Reason: New information. Eu law