Can't use my retail code on Guild wars 2
Sorry if i've posted this in the wrong place i'm new to posting on the forums but i'm hoping someone here can help
I got a preorder code and got in a day early to Guild wars 2 set up my character and was able to play no problem but when i put in my full retail code and fill in my account name and password i'm getting error code 400:3309:1014:1:1158 it says
your session has been idle for too long and has expired please try again.
I've asked arenanet for help and they said they'd get back to me shortly i'm now on to day 3 of waiting but i know it's a new game and their busy
I don't know what i've done wrong i haven't found anyone else with the same problem so i think it's something i've done or not done can anyone help please